FAQs

Certainly! Here's the updated FAQ section with an added note about holding orders due to weather concerns:

 

Frequently Asked Questions (FAQ)

Can you ship to California?

Yes! We are nematode certified and can ship to all 50 states, including California. Currently, we do not offer international shipping.

When can I expect my package?

We aim to ship all orders within 72 hours of purchase, but please allow up to 7 business days for processing and shipping. Orders are shipped Mondays and Tuesdays only to avoid weekend delays in transit. If your order is placed after 11:59 PM EST on Saturday, it will ship the following Monday.

Once your order ships, you will receive an email with tracking information. If you haven't received a tracking number or if your order has not shipped within 10 days of purchase, please reach out to us at talktome@jaxsjungle.com. We will keep you updated on any shipping holds due to weather conditions, but if you're ever unsure, don’t hesitate to contact us!

Is a heat pack needed for my order?

Heat packs are available for purchase during the winter months. While we do our best to pack your plants with polyfil, corrugated cardboard, and foil for insulation, it’s important to consider local weather conditions—especially if temperatures are low during shipping.

• For temperatures below 45°F (7°C): We recommend adding a heat pack and additional insulation for extra protection.
• For temperatures below freezing (32°F/0°C): We will hold your order until it is safe to ship. This is to avoid the risk of frost damage to your plants.

We highly recommend express shipping during winter or extremely cold weather. If you're unsure about whether a heat pack is needed or if you’d like to request a shipping hold, please don’t hesitate to reach out to us.

Note: If you're ordering from California, please be aware that Priority Mail may route your package through colder regions before reaching you.

Will my plant ship in the pot?

Yes, all plants are shipped in their pots, as we believe this provides the best environment for transport. We take special care to secure the plant to ensure it arrives in the best possible condition.

What do I do if my package is marked as “Delivered,” but I haven't received it?

We understand how frustrating this can be. Once the package leaves our hands and is with the carrier (UPS or USPS), we have limited control over delivery. Here’s what to do:

1. Contact your local UPS/USPS hub first—not the 1-800 number—and ask them to GPS track the location of your package. The local hub can often resolve the issue the same day. (Google search “ closest UPS hub near me”
2. File a claim with UPS/USPS if necessary. We cannot intervene directly once a claim is filed, as the carrier will not discuss claims with us. Please ensure you’ve contacted your local hub first before filing a claim, as doing so before the GPS search can often result in the claim being dismissed.

We recommend waiting 7 days after filing a claim for UPS/USPS to conduct their investigation.

Can I return or cancel my order?

Due to the perishable nature of live plants, all sales are final. Jax’s Jungle reserves the right to cancel any order at our discretion, and we do not accept returns. We highly encourage customers to carefully review their order before purchasing.

If you need to cancel or modify an order before it ships, please contact us as soon as possible at talktome@jaxsjungle.com. Once an order has been processed or shipped, we are unable to cancel or issue a refund.

Can I request expedited shipping?

Yes, expedited shipping is available upon request. We strongly recommend expedited shipping during the winter for cold temperatures or mid-summer for heat, as this ensures your plants arrive safely. If you'd like to upgrade your shipping, please contact us before placing your order, or let us know during checkout, and we will adjust the shipping charges accordingly.

What if my package is delayed due to weather or carrier issues?

While we take every precaution to ensure your plant arrives safely, delays due to weather or carrier mishandling are beyond our control. If you are concerned about your order’s arrival time or if weather conditions are extreme, we highly recommend upgrading to express shipping. We are not responsible for any delays caused by UPS or USPS.

Can I hold my order due to weather concerns?

Yes, we offer the option to hold orders if you are concerned about extreme weather conditions during shipping. This is especially recommended if you live in an area where cold temperatures or severe weather might cause shipping delays or damage to your plants.

If you are ordering from warmer climates such as California, be mindful that your package may pass through colder regions along the way. For instance, packages shipped from South Florida to California may be routed through colder states like Texas, Kentucky, or Kansas, where temperatures can drop significantly, potentially causing stress or damage to your plants.

If you wish to hold your order, please email us at talktome@jaxsjungle.com and let us know. We can delay your shipment until the weather conditions improve or until we can ship safely.

Do you offer international shipping?

At this time, we only ship within the United States, including all 50 states. We do not offer international shipping.

 

Can I contact you if I have questions about my order or plant care?

Absolutely! If you have any questions about your order, shipping, or how to care for your plants, we’re here to help. Please email us at talktome@jaxsjungle.com or reach out via Instagram @jaxs_jungle. We aim to respond within 24-72 hours.

 

Can I combine shipping for orders from auctions and your website?

Yes, we are happy to combine shipping for orders made on our website and from our auctions across various platforms. However, you must email us with the details of your order and where the items are to be combined. Because usernames may differ across platforms, we may not automatically catch orders placed under different names.

If you would like us to combine shipping and possibly refund any extra shipping charges, please contact us immediately with all the relevant order details, including the platform and username. If necessary, we can also bump up the shipping speed to ensure your plants arrive safely and on time.

 

Summary

Our goal is to provide you with healthy plants and a smooth shopping experience. We hope this FAQ section helps clarify our policies regarding shipping, handling, and other concerns. If you have any additional questions or need further assistance, please feel free to contact us directly—we’re always here to help!

 

This update ensures your customers know they can request a shipping hold due to weather, especially if they live in regions where temperature fluctuations could impact their plants during transit.