FAQs

Are you able to ship to California?

~Yes! We are nematode certified to ship to all 50 states. No international shipping at this time. 

When can I expect my package?

~ All orders are shipped Monday and Tuesday. Any orders that are received after 1159pm EST on Saturday, are shipped the following Monday.  We try our best to ship out orders within 72 hrs of purchase but please allow up to 7 days for shipping. You will receive an email with tracking.   If you have not received a tracking number and your package has not been sent out past 10 days of order, please reach out to us at talktome@jaxsjungle.com.  We try our best to contact you with any holds due to weather but please don't hesitate if you can't find our communication. 

Is a heat pack needed for my order?

~Heat packs are available for purchase during winter.  Please be aware of your local weather and where your plants are traveling from. We are located in south Florida with temperatures still in the 70s during winter. I always wrap each plant with polyfil, bubble wrap and corrugated cardboard. If you are worried about cold temperatures and damage, I highly recommend express shipping! Please don't hesitate to reach out with concerns on your order and if a heat pack would be recommended. heat packs stop working below freezing. Please email and request your order to be held if needed! Also be mindful, if you live in Cali and ordering priority- it’s very likely your package will go north before heading to you.

Anything under 45 degrees, I recommend heat pack and insulation (low temps!) 

Anything below freezing temperatures we will hold until it is safe to ship.  

Will my plant ship in the pot?

-Always

What do I do if my package was marked “delivered” but it’s not here?

Everyone’s worst fear. Unfortunately once it leaves our hands there is nothing we can do. I Always recommend contacting the local ups hub near you first and they can GPS where it was delivered and have the driver responsible take care of it (usually same day). After a customer contacts the local hub, I then recommend filing a claim. Once a claim is filed there is nothing we can do on our end and they won’t talk to us.  They state”wait the 7 days for while we search.” When a claim is filed first before the local hub, often times the local hub will completely dismiss the case Prior to GPSing the location it was delivered. Always contact your local hub first, NOT the 1800 number.

-Returns and canceling orders. 

Jax's Jungle reserves the right to cancel the sale without notice and without cause provided. Jax's Jungle reserves the right to refuse returns.