FAQs

Are you able to ship to California?

~Yes! We are nematode certified to ship to all 50 states. No international shipping at this time. 

When can I expect my package?

~ All orders are shipped Monday and Tuesday. Any orders that are received after 1159pm EST on Saturday, are shipped the following Monday. 

Is a heat pack needed for my order?

~Heat packs are available for purchase during winter.  Please be aware of your local weather and where your plants are traveling from. We are located in south Florida with temperatures still in the 70s during winter. I always wrap each plant with polyfil, bubble wrap and corrugated cardboard. If you are worried about cold temperatures and damage, I highly recommend express shipping! Please don't hesitate to reach out with concerns on your order and if a heat pack would be recommended. heat packs stop working below freezing. Please email and request your order to be held if needed! Also be mindful, if you live in Cali and ordering priority- it’s very likely your package will go north before heading to you.

UPS SHIPPING 

- priority 3 day $15

- express 2 day $45 

-UPS ONE DAY is quoted per order and invoiced separately.

Will my plant ship in the pot?

~ Most starter and 4"pots will be shipped in pots unless otherwise stated. Large plants will be sent semi bare root with spag. Multiple plant orders (3-4+) will be sent semi bare root with spag as well. If you have any questions regarding how your plant will be shipped, please reach out at info@jaxsjungle.com or on instagram @ jaxs_jungle 

What do I do if my package was marked “delivered” but it’s not here?

everyone’s worst fear. Unfortunately once it leaves our hands there is nothing we can do. I Always recommend contacting the local ups hub near you first and they can GPS where it was delivered and have the driver responsible take care of it (usually same day). After a customer contacts the local hub, I then recommend filing a claim. Once a claim is filed there is nothing we can do on our end and they won’t talk to us.  They state”wait the 7 days for while we search.” When a claim is filed first before the local hub, often times the local hub will completely dismiss the case Prior to GPSing the location it was delivered.